How do I start writing my story?
Start an interview, answer the prompts in your own words, and Reads.Me will help organize the story into a polished draft.
Support
Help when you need it.
Answers for common questions, plus a form that sends your request directly.
Whether you are starting your first interview, checking on edits, or troubleshooting the app, this page covers the basics and points you to the right next step.
Send support request
Choose your platform, describe the issue, and we’ll route it by email.
Send a request
Web, iOS, or Android.
Include the email tied to your account, the platform you were using, and the steps that led to the problem.
Support form
Send us the details and we’ll receive it by email.
The form includes a platform dropdown and a lightweight bot check based on real interaction with the fields.
FAQ
Quick answers to the questions that come up most often.
These cover the common sticking points around interviews, syncing, and account help.
Why am I not seeing my latest changes?
Refresh the page or reopen the screen in the mobile app. Reads.Me caches screens for speed and then refreshes from the API in the background.
How do I get more help with my account?
Email support with the email tied to your account and a short summary of the issue you are seeing.
Basic troubleshooting
Try these steps before reporting a bug.
Most access and sync issues are resolved with a quick refresh, app restart, or sign-in check.
Refresh and reopen
Refresh the page or fully close and reopen the app.
Check your account
Confirm you are signed in with the correct email address and that your internet connection is working.
Update and contact us
Update your app or browser. If the problem continues, email support with the steps that caused it.
Still need help?
Use the form and we’ll look into it.
Pick the platform, describe what happened, and submit the request after interacting with the form. The lightweight bot check is there to reduce automated abuse.